Right now we have a Just Culture Steering Committee. “We’re trying to build an infrastructure to embed this methodology,” says Director of Risk Management and Compliance Joanne Locke who is spearheading the process. The process of implementing the Just Culture concept is not one that happens overnight. “Our goal in implementing Just Culture is to create a strong culture of safety where staff are managed fairly when involved in an error, mistake or adverse event,” continues Dr. However, our recent Safety Culture Survey results revealed that staff at BWFH do not always feel comfortable speaking up when they see something that threatens patient safety and/or they feel blamed when errors occur. “We know that creating a safe and transparent environment encourages reporting of mistakes and hazards and ultimately improves the care we provide to our patients,” says BWFH Chief Medical Officer Dr. At Brigham and Women’s Faulkner Hospital, leadership is committed to fostering a Just Culture where patient safety is improved and our staff feel more secure in the decisions they make. Employees are accountable for the quality of their choices and for reporting errors and system vulnerabilities.
“Just Culture” refers to a system of shared accountability in which organizations are accountable for the systems they have designed and for responding to the behaviors of their employees in a fair and just manner.
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